Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you purchase a product or contact us, we may collect:

• Name and shipping address for order fulfillment
• Email address for order confirmation and support
• Phone number (optional) for delivery notifications
• Payment information (processed securely by third-party payment processors)

1.2 Information We Do NOT Collect

We want to be clear about what we never collect or have access to:

• Your private keys or recovery phrases
• Your cryptocurrency wallet addresses
• Your account balances or transaction history
• Any data stored on your OLTE hardware wallet

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location (country/region)
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Notify you about firmware updates and security advisories (with your consent)
• Improve our products and website experience
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service Providers: Shipping carriers (for delivery), payment processors (for transactions), and customer support tools
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary:

• Order Information: 7 years for tax and legal compliance
• Support Communications: 3 years after last contact
• Marketing Preferences: Until you unsubscribe
• Website Analytics: 26 months

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by law.

9. Children's Privacy

Our products and services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

We do not sell personal information. To exercise your CCPA rights, contact us at the address below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us